The speed is great, actually probably more than I will never be able to appreciate, but I have some input on the process:
I got an email at 10:30 in the evening (night to me) saying a tech would arrive between 8 and 11 the next morning. That is kinda rough. It worked out, but I hadn't even read that message until 8:05 a.m.
The instructions for doing most everything could/should/might be dumbed down a bit to account for some of us who are old (78 in my case) enough not to be familiar with the language and have to Google every term/phrase. I got an email telling me to "power cycle" something but I had no idea what that means. Okay, I figured it out, but couldn't you just say "turn it off, count to...., turn it back on"? I guess the tech savvy might feel they were being talked down to, but I'm still in favor of KISS (keep it simple stupid)
I just got a box in the mail today with an ATA in it; it says to plug in the blue Ethernet cable, but the cable which came with it is white. It's probably the right one, but is it? I am gonna try it, but maybe not. How would I know?
These are tiny things, and I would never disparage Sonic because Sonic is the best. But even the best can be better, and these are meant to be constructive criticisms.