I live in Oakland 94610. I have Sonic 10 G plan since 8/25 this year. I have a couple times it down for few min. and come back up fast. But yesterday after mid night. My internet down but never come back up. I wait til 1:00pm still no luck. But I get up this morning it works again. Did anybody has the same problem? Because my plan is the basic without phone support. I sent a message but no reply yet. Thank you!
Hi there,
I'm sorry that you've been experiencing connection issues lately. I did look at your connection and confirmed that it was a part of a widespread outage on Monday 10/31, but it was resolved the same day and I don't see any other reports of outages for this area since then.
It's possible there's separate issue causing the intermittent drops and the recent outage could have made it appear as if it were just one issue that got worse.
I would recommend texting our technical support team when you notice another drop out, then we can work to troubleshoot it in real time and see if there's any strange behavior on our end. Our texting number is 844-721-0300 and we're available between 8am-10pm everyday.
Kind regards,