Switch from native AT&T to Sonic-over-AT&T?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
3 posts Page 1 of 1
by bubba198 » Thu Sep 15, 2022 10:48 am
Hi everyone,

A friend has native AT&T GPON but Sonic is also available via "the AT&T network"

The service sucks. Often speeds are way below the 1G/1G promise but also there're momentary dropouts; complete loss of connectivity and those last about a minute and some times less than that.

My question is this: is there any point to switch from native AT&T to Sonic-over-AT&T given those symptoms?

If the issues are transport related, switching to Sonic will likely do exactly nothing but how can one determine that? (I have no access to the AT&T ONT where these low level transport perf stats could possibly be available)

Of course if the issues are layer 3 and AT&T POP stuff then that's the intended outcome to "fit the situation" by going to Sonic.

Any feedback, ideas? Past experience?

Thanks
~B

PS. forgot to add that none of these observations involve Wi Fi, forget Wi Fi, everything is Ethernet connected at the location in question.
by dane » Thu Sep 15, 2022 12:04 pm
The primary advantage would be having Sonic providing the customer service — we’d be the ones pushing AT&T to resolve their issues. Might be worth a try.
Dane Jasper
Sonic
by mgoldburg » Tue Sep 27, 2022 8:53 am
bubba198 wrote: If the issues are transport related, switching to Sonic will likely do exactly nothing but how can one determine that? (I have no access to the AT&T ONT where these low level transport perf stats could possibly be available)
AFAIK, new ATT fiber connections, from ATT or Sonic, come with a BGW320 integrated router+ONT. The BGW320 provides decently detailed statistics for the IP and fiber layers under the Broadband tab in its UI. They may be sufficient for your needs. Perhaps you can take a look at your friend's setup.

The BGW320 can be run in a passthrough mode if you want to use your own router. Not quite a transparent bridge -- it does some light firewalling -- but avoids double NAT. ATT's network also has native IPv6 support including prefix delegation, which is nice.
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