Checking in from Willow Glen (San Jose). My10gig Fibre installation was just scheduled for later this month. (woohoo!)
I was hoping someone could give me an overview of what equipment is currently being deployed, and how the fibre/other cabling is normally run into a property. I have managed 2 AT&T fibre installs previously, so I'm curious how Sonic's current setup differs.
For our first install in 2017, fibre was strung from a utility pole to the side of my house, where a large exterior ONT box was installed. Two Cat5e cables were run from the ONT box to my equipment rack inside, with one used to feed power back to the ONT, and the second connected to an AT&T residential gateway.
Earlier this year we installed AT&T Fibre (GPON) at my wife's office, where the fibre line was run directly from the pole to the (basement) equipment room, where it was terminated with an optical socket. A fibre extension cable connected the socket to an SFP ONT module, that was in turn installed into a BGW320 gateway.
Ultimately I'll be connecting the Sonic equipment to a 10gig SFP port on my router (UDM-SE), but I'm expecting there will be a gateway, and likely Cat6a connecting to a transceiver. I'm curious if the current Sonic install spec is similar to the AT&T GPON guidelines, with fibre run inside, or if exterior equipment is still used.
That's awesome to hear that we'll be installing our 10gig Fiber for you soon!
For our process of installation, we will bring the Fiber cable off of the utility pole near the home and anchor it to the home to prep for installation. This is what we call the "Fiber Drop" this typically happens before the scheduled install, but it's sometimes done the same day.
When we come out to do the full installation, we will determine a place to mount our transition box, which is where we create a termination point for the Fiber jumper cable to bring inside. These are typically located outside, but can be installed inside of areas like garages. From there, we will run the Fiber jumper cable to where ever the router will be located and mount our ONT. However, if you already have CAT5e/CAT6 internal wiring, then we can connect it to the home's internal wiring instead. Although, it's important to note that if you do install it that way while you are not renting our equipment and your internal wiring causes an issue requiring a dispatch, then you will be charged a truck roll fee. If you are still renting our equipment, then fixing your internal wiring (to the best of our ability) would be covered.
Our installers will also be talking with you throughout the process to go over all of the possible routes/options for installation to make sure that it's being installed the way you'd like it to be.
If you have any other questions, please let us know!