After speaking with a Sonic rep, it sounds like it’s still going to be some time before Sonic’s native fiber will reach us, so I wanted to check our options.
We’re currently on the resold AT&T fiber at 100Mbps. I see from Sonic’s service tool that we can get the resold 1Gbps service at our address. I understand that there’s no direct upgrade path, so we have to:
1) Cancel our current service, which will trigger a 30 day window during which our internet connection will still work. At the end of the 30 day period the current service will disconnect.
2) Around midway through the 30 days, request new service through Sonic, so that the timing on a “new” AT&T fiber connection should be seamless with almost no downtime.
I want to absolutely confirm this is right. Also, do we need an AT&T tech to enter the premises for this, or can I just self install a new RG on the existing ONT and be done with it? With the surge in BA.5, would very much prefer to do this contactless.
Last, I just want to express how much this *sucks*. I understand Sonic doesn’t really have any leverage with AT&T here, but it really feels like we’re being left out in the cold after trying to stick with Sonic.
We’re currently on the resold AT&T fiber at 100Mbps. I see from Sonic’s service tool that we can get the resold 1Gbps service at our address. I understand that there’s no direct upgrade path, so we have to:
1) Cancel our current service, which will trigger a 30 day window during which our internet connection will still work. At the end of the 30 day period the current service will disconnect.
2) Around midway through the 30 days, request new service through Sonic, so that the timing on a “new” AT&T fiber connection should be seamless with almost no downtime.
I want to absolutely confirm this is right. Also, do we need an AT&T tech to enter the premises for this, or can I just self install a new RG on the existing ONT and be done with it? With the surge in BA.5, would very much prefer to do this contactless.
Last, I just want to express how much this *sucks*. I understand Sonic doesn’t really have any leverage with AT&T here, but it really feels like we’re being left out in the cold after trying to stick with Sonic.