Hey,
I've had 10GB service in San Mateo for about 2 weeks now.
For the majority of it, I've been getting about 4.5Gbps up and 3.5Gbps down. For the past day or two, though, it's been ~60Mbps down and 3.5Gbps up. My home network can handle the 10Gbit connection, that's not the issue.
Does anyone know what speeds I should be expecting, or how I should report performance issues?
I also experienced an hour-long outage three days ago (interestingly i could access servers on sonic's direct network but not on the external internet), and emailed support and i've never heard back.
I've had 10GB service in San Mateo for about 2 weeks now.
For the majority of it, I've been getting about 4.5Gbps up and 3.5Gbps down. For the past day or two, though, it's been ~60Mbps down and 3.5Gbps up. My home network can handle the 10Gbit connection, that's not the issue.
Does anyone know what speeds I should be expecting, or how I should report performance issues?
I also experienced an hour-long outage three days ago (interestingly i could access servers on sonic's direct network but not on the external internet), and emailed support and i've never heard back.