Fiber performance (latency) issues
Posted: Sat Jul 02, 2022 12:16 pm
Hello,
We switched from Comcast 3 years ago and have been happy with Sonic Fiber until about 6 months ago when it started dropping connections intermittently. We've followed the trouble-shooting guide and isolated the problem to Sonic, my son opened a ticket, but nothing was resolved. The following PING log shows the symptom, ping times are normal 90% of the time, but go up dramatically for short periods. This is with the host connected directly to the Sonic supplied router (no WIFI). Suggestions would be appreciated. We have tried multiple ping hosts including google.com & sonic.com with similar results.
target Host = sun.com .log
Pinging sun.com [156.151.59.35] with 32 bytes of data: .log
Sat 07/02/2022 11:58:55 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:56 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:57 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:58:58 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:59 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:00 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:01 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:02 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:03 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:04 Reply from 156.151.59.35: bytes=32 time=26ms TTL=240 .log
Sat 07/02/2022 11:59:05 Reply from 156.151.59.35: bytes=32 time=83ms TTL=240 .log
Sat 07/02/2022 11:59:06 Reply from 156.151.59.35: bytes=32 time=201ms TTL=240 .log
Sat 07/02/2022 11:59:07 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:08 Reply from 156.151.59.35: bytes=32 time=119ms TTL=240 .log
Sat 07/02/2022 11:59:09 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:10 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:11 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:12 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:13 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:14 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:15 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:16 Reply from 156.151.59.35: bytes=32 time=217ms TTL=240 .log
Sat 07/02/2022 11:59:17 Reply from 156.151.59.35: bytes=32 time=42ms TTL=240 .log
Sat 07/02/2022 11:59:18 Reply from 156.151.59.35: bytes=32 time=335ms TTL=240 .log
Sat 07/02/2022 11:59:19 Reply from 156.151.59.35: bytes=32 time=31ms TTL=240 .log
Sat 07/02/2022 11:59:20 Reply from 156.151.59.35: bytes=32 time=29ms TTL=240 .log
Sat 07/02/2022 11:59:21 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:22 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:23 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:24 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:25 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:26 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:27 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:28 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:29 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:30 Reply from 156.151.59.35: bytes=32 time=24ms TTL=240 .log
Sat 07/02/2022 11:59:31 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:32 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:33 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:34 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:35 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:36 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:37 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:38 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:39 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:40 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:41 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:42 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:43 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:44 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:45 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:46 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:47 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:48 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:49 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:50 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:51 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:52 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:53 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:54 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:55 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:56 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:57 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:58 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:59 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:00 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:01 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:02 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:03 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:04 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:05 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:06 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:07 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:08 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:09 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:10 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:11 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:12 Reply from 156.151.59.35: bytes=32 time=163ms TTL=240 .log
Sat 07/02/2022 12:00:13 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:14 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:15 Reply from 156.151.59.35: bytes=32 time=144ms TTL=240 .log
Sat 07/02/2022 12:00:16 Reply from 156.151.59.35: bytes=32 time=337ms TTL=240 .log
Sat 07/02/2022 12:00:17 Reply from 156.151.59.35: bytes=32 time=309ms TTL=240 .log
Sat 07/02/2022 12:00:18 Reply from 156.151.59.35: bytes=32 time=263ms TTL=240 .log
Sat 07/02/2022 12:00:19 Reply from 156.151.59.35: bytes=32 time=98ms TTL=240 .log
Sat 07/02/2022 12:00:20 Reply from 156.151.59.35: bytes=32 time=280ms TTL=240 .log
Sat 07/02/2022 12:00:21 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:22 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:23 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:24 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:25 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:26 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:27 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
We switched from Comcast 3 years ago and have been happy with Sonic Fiber until about 6 months ago when it started dropping connections intermittently. We've followed the trouble-shooting guide and isolated the problem to Sonic, my son opened a ticket, but nothing was resolved. The following PING log shows the symptom, ping times are normal 90% of the time, but go up dramatically for short periods. This is with the host connected directly to the Sonic supplied router (no WIFI). Suggestions would be appreciated. We have tried multiple ping hosts including google.com & sonic.com with similar results.
target Host = sun.com .log
Pinging sun.com [156.151.59.35] with 32 bytes of data: .log
Sat 07/02/2022 11:58:55 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:56 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:57 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:58:58 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:58:59 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:00 Reply from 156.151.59.35: bytes=32 time=22ms TTL=240 .log
Sat 07/02/2022 11:59:01 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:02 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:03 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:04 Reply from 156.151.59.35: bytes=32 time=26ms TTL=240 .log
Sat 07/02/2022 11:59:05 Reply from 156.151.59.35: bytes=32 time=83ms TTL=240 .log
Sat 07/02/2022 11:59:06 Reply from 156.151.59.35: bytes=32 time=201ms TTL=240 .log
Sat 07/02/2022 11:59:07 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:08 Reply from 156.151.59.35: bytes=32 time=119ms TTL=240 .log
Sat 07/02/2022 11:59:09 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:10 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:11 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:12 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:13 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:14 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:15 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:16 Reply from 156.151.59.35: bytes=32 time=217ms TTL=240 .log
Sat 07/02/2022 11:59:17 Reply from 156.151.59.35: bytes=32 time=42ms TTL=240 .log
Sat 07/02/2022 11:59:18 Reply from 156.151.59.35: bytes=32 time=335ms TTL=240 .log
Sat 07/02/2022 11:59:19 Reply from 156.151.59.35: bytes=32 time=31ms TTL=240 .log
Sat 07/02/2022 11:59:20 Reply from 156.151.59.35: bytes=32 time=29ms TTL=240 .log
Sat 07/02/2022 11:59:21 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:22 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
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Sat 07/02/2022 11:59:26 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:27 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:28 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:29 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 11:59:30 Reply from 156.151.59.35: bytes=32 time=24ms TTL=240 .log
Sat 07/02/2022 11:59:31 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
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Sat 07/02/2022 11:59:41 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
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Sat 07/02/2022 12:00:11 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:12 Reply from 156.151.59.35: bytes=32 time=163ms TTL=240 .log
Sat 07/02/2022 12:00:13 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:14 Reply from 156.151.59.35: bytes=32 time=21ms TTL=240 .log
Sat 07/02/2022 12:00:15 Reply from 156.151.59.35: bytes=32 time=144ms TTL=240 .log
Sat 07/02/2022 12:00:16 Reply from 156.151.59.35: bytes=32 time=337ms TTL=240 .log
Sat 07/02/2022 12:00:17 Reply from 156.151.59.35: bytes=32 time=309ms TTL=240 .log
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