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Partial Outage 2021-12-05

Posted: Sun Dec 05, 2021 4:20 pm
by paulcoldren
Outage began at 3:10pm Pacific.

Some neighbors have access, others do not. Not consistent across service area. I monitor several Sonic customers and not all are having issues.

DHCP release/renew for existing devices are working; I get a new DHCP lease each time.

Routing seems to fail at Sonic edge. Requests to internal Sonic resources (other customers, IPv6 gateway, etc) are working.

8. ???

Connecting new devices to ONT (for troubleshooting) yields no DHCP offers. Confirmed with tcpdump.

Have tried rebooting ONT.

On hold with Sonic support.

A few others on Twitter are experiencing issues.

Re: Partial Outage 2021-12-05

Posted: Sun Dec 05, 2021 4:25 pm
by paulcoldren
Outage was resolved at 4:16pm.

Re: Partial Outage 2021-12-05

Posted: Mon Dec 06, 2021 9:12 am
by brandonc
Hey Paul,

I'm sorry to hear that your neighborhood was experiencing an outage yesterday! However, I'm glad that we were able to get it fixed fairly quickly.

There shouldn't be anymore issues, but if you notice anything, please let us know!

Kind regards,