Partial Outage 2021-12-05

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by paulcoldren » Sun Dec 05, 2021 4:20 pm
Outage began at 3:10pm Pacific.

Some neighbors have access, others do not. Not consistent across service area. I monitor several Sonic customers and not all are having issues.

DHCP release/renew for existing devices are working; I get a new DHCP lease each time.

Routing seems to fail at Sonic edge. Requests to internal Sonic resources (other customers, IPv6 gateway, etc) are working.

8. ???

Connecting new devices to ONT (for troubleshooting) yields no DHCP offers. Confirmed with tcpdump.

Have tried rebooting ONT.

On hold with Sonic support.

A few others on Twitter are experiencing issues.
by paulcoldren » Sun Dec 05, 2021 4:25 pm
Outage was resolved at 4:16pm.
by brandonc » Mon Dec 06, 2021 9:12 am
Hey Paul,

I'm sorry to hear that your neighborhood was experiencing an outage yesterday! However, I'm glad that we were able to get it fixed fairly quickly.

There shouldn't be anymore issues, but if you notice anything, please let us know!

Kind regards,
Brandon C.
Community and Escalations
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