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Fiber connection resetting every half-hour

Posted: Sun Oct 24, 2021 8:18 pm
by pauloney
I am a new Sonic customer, installed fiber this month and my connection has been going through strange resets that I could not explain, from day one. Calls are interrupted inexplicably, VPN tunnels are broken ... after period of dealing with the nuisance I decided to log on all that occurs in the network -- and found out that my connection is reset twice every hour and is unavailable for 10 seconds or so in both cases -- at the top of the hour and at the exact half hour.

I took the router out of the equation and connect my machine directly to the ONT, and the behavior remains exactly the same -- unavailability for some 10 sec at the full and at the half hour.

Has anyone experienced this?

I do see lots of people complaining of connection resets, but none with a predictable schedule like this one.


Re: Fiber connection resetting every half-hour

Posted: Mon Oct 25, 2021 9:19 am
by ngufra
I have not noticed that. You should give a call to 611 and ask them.