Outage in 94706 starting 10pm

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
14 posts Page 2 of 2
by ankh » Fri Sep 10, 2021 5:02 pm
Haven't noticed any intermittency on our line today. We're at the south edge of zip 94706, just south of the Berkeley/Albany city limits,what Nextdoor calls"Monterey Hopkins"

https://nextdoor.com/neighborhood/monte ... keley--ca/

For Sonic folks' benefit, note that "94706" is a post office in Albany that also serves homes in several adjacent cities:
Portions of zip code 94706 are contained within or border the city limits of Albany, CA, Berkeley, CA, El Cerrito, CA, Kensington, CA, and Richmond, CA.

so giving the ZIP code here, while helpful to your fellow customers wondering WTF, is probably not going to help Sonic's folks much to locate where a failure is happening.

Presumably y'all are calling Sonic's voice phone to report the outages so they know what to look for.

As Sonic helpful staff guy Anthony posted earlier in this thread, check:

"... sonicstatus.com. We also post updates on twitter @sonic_status."

The latest at "sonicstatus.com" says:
_____________________
Update 4:45pm: We believe the issue is resolved now. If you are not able to get online please try power cycling your ONT by unplugging the power cable for 15 seconds and then plugging it back in. If you still cannot get online please let us know by

replying to this post >> NOTE, reply AT sonicstatus.com, NOT HERE <<
or
by giving us a call at 855-394-0100
_____________________
(That's a phone number I haven't seen before, it's the one listed for Internet help at https://www.sonic.com/support)
by poodlebug » Sun Sep 11, 2022 11:00 pm
.
by poodlebug » Sun Sep 11, 2022 11:05 pm
Outage 90046 Sun SEP 11. No internet all evening.
by ankh » Mon Sep 12, 2022 4:10 am
94706

Mac rebooted overnight; we felt a little quake last night, possibly the one near Petaluma.
14 posts Page 2 of 2

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