Sonic Fiber down for anyone else in SF right now?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
20 posts Page 2 of 2
by mmarsman » Wed Sep 08, 2021 10:47 pm
It’s been down in Berkeley since 10 pm, as well. Very frustrating that tech support is closed.
by sfnatives » Wed Sep 08, 2021 10:48 pm
Sonic should have a system for reporting service issues after closure.
by jessepie » Wed Sep 08, 2021 10:50 pm
I think you can email support@sonic.com but don't know if anything will be responded to until the morning.
by alexshepard » Wed Sep 08, 2021 10:52 pm
Looks like the Sonic network engineering folks are working on it.

https://sonicstatus.com/2021/09/08/fusi ... isruption/
by jessepie » Wed Sep 08, 2021 10:53 pm
Yay!!!
by akleviguez » Wed Sep 08, 2021 10:55 pm
Down in North Oakland too
by cgy001 » Wed Sep 08, 2021 10:59 pm
Looks like they are aware and working on it.
You can find the status here:
https://twitter.com/sonic_status
by gracechen » Wed Sep 08, 2021 11:13 pm
service restored for me in Inner Sunset after 1 hour outage
Thanks Sonic team
by anthony.n » Thu Sep 09, 2021 9:51 am
Sorry for the inconvenience, our engineers found that one of our core routers failed but service should be restored now. If you're still having issues with your internet or phone service let us know here or call our support team at 855-394-0100.
by tlefkowicz » Tue Oct 04, 2022 6:15 pm
Sonic Fiber down since Monday, October 3, 2022 at Noon. Richmond Seacliff. Zero information beyond “AT&T has reported an outage. AT&T said we (Sonic) should contact them in 48 hours for an update.” Wow Sonic. Just wow.
20 posts Page 2 of 2

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