What's going on with all the Fusion Fiber maintenance in San Francisco these days?
This morning was the fourth complete outage I've experienced in the past two weeks (zip code is 94121 for reference):
I've been a customer since Sonic brought fiber to the neighborhood (even before actually - I pre-ordered in March 2016 and service started six months later) and while the occasional scheduled maintenance windows have always been a thing, I can't recall ever facing so many outages in such a short period of time, even in the early days. I was actually pleasantly surprised at how well Sonic was able to cope with what I'm sure was a massive increase in traffic that resulted from everyone being home when Covid first hit, so it's puzzling to be faced with so many problems a year and a half later.
I'm a network admin myself so I understand how these things can happen occasionally, but not this regularly!
Are these all related to the same issue, or part of a bigger project, and we can expect things to settle down after a known completion date? Or just a string of bad luck from isolated incidents and it should hopefully be over now?
Thanks!
This morning was the fourth complete outage I've experienced in the past two weeks (zip code is 94121 for reference):
- Friday, August 20th at 3pm, with no advance notice, 2-hour downtime during regular business hours: https://sonicstatus.com/2021/08/20/fusi ... ancisco-4/
- Wednesday, August 25th at 2am, ~1-hour downtime: https://sonicstatus.com/2021/08/24/fusi ... ancisco-5/
- Thursday, August 26th at 3am, with no advance notice and no acknowledgement, ~1-hour downtime. The only listed maintenance for that day on the status website was supposed to be limited to the North Bay and East Bay, but you can check the @sonic_status mentions on Twitter for proof that it clearly affected many customers in San Francisco: https://twitter.com/search?q=%40sonic_s ... ery&f=live
- Friday, September 3rd at 2am, 1+ hour downtime: https://sonicstatus.com/2021/09/02/fusi ... ancisco-6/
I've been a customer since Sonic brought fiber to the neighborhood (even before actually - I pre-ordered in March 2016 and service started six months later) and while the occasional scheduled maintenance windows have always been a thing, I can't recall ever facing so many outages in such a short period of time, even in the early days. I was actually pleasantly surprised at how well Sonic was able to cope with what I'm sure was a massive increase in traffic that resulted from everyone being home when Covid first hit, so it's puzzling to be faced with so many problems a year and a half later.
I'm a network admin myself so I understand how these things can happen occasionally, but not this regularly!
Are these all related to the same issue, or part of a bigger project, and we can expect things to settle down after a known completion date? Or just a string of bad luck from isolated incidents and it should hopefully be over now?
Thanks!