I was excited to finally get fiber service to my home. It's been more than two years since I paid my deposit. The wait is almost over. But instead of feeling overjoyed, I feel remarkably frustrated.
My upstairs neighbor, who I convinced to also pay a deposit to help raise the priority of our neighborhood in the planning stages, will have his service installed this coming Monday. My installation was automatically scheduled for the middle of next month. The crew is literally hooking up the fiber drop to our building right now. There shouldn't be any additional requirements to hook up my service. Therefore I'm confused and disappointed that I have to wait another two weeks.
I emailed the sales agent that has both our accounts to get some insight. No reply. I filed a service ticket two days ago. No reply. I can't seem to get a response from anyone as to why there needs to be two truck roll outs and a two week gap between hooking up neighbors who are in the same building, not more than 12 feet apart, who both pre-ordered at the same time.
I hope this isn't a portent of service issues to come. Any clarity from Sonic would be appreciated!
My upstairs neighbor, who I convinced to also pay a deposit to help raise the priority of our neighborhood in the planning stages, will have his service installed this coming Monday. My installation was automatically scheduled for the middle of next month. The crew is literally hooking up the fiber drop to our building right now. There shouldn't be any additional requirements to hook up my service. Therefore I'm confused and disappointed that I have to wait another two weeks.
I emailed the sales agent that has both our accounts to get some insight. No reply. I filed a service ticket two days ago. No reply. I can't seem to get a response from anyone as to why there needs to be two truck roll outs and a two week gap between hooking up neighbors who are in the same building, not more than 12 feet apart, who both pre-ordered at the same time.
I hope this isn't a portent of service issues to come. Any clarity from Sonic would be appreciated!