We absolutely understand the compounded issues with telecommuting - our entire staff has been remote since the beginning of the pandemic. I'm sorry you've been having issues - regardless of whether or not it's resold service, our goal is to provide fast, reliable service. I know it's frustrating, but I'm confident we can get the issues resolved.
In terms of having to call in for an update, it does look like we reached out via SMS to provide subsequent updates regarding the issue, as well as dispatch status. I'm not sure why you didn't receive those, but we can also provide updates over the phone or email - just let us know how you'd like to proceed.
Right now, it looks like we are working to reschedule your dispatch, and we'll provide confirmation of that as soon as possible.
Please let us know if there's anything we can assist you with in the meantime, or if you have any questions.