DNS queries all returning REFUSED from sonic resolvers

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7 posts Page 1 of 1
by mattghali » Tue Mar 16, 2021 11:19 am
around 10:45 this morning, all queries sent to the dns resolvers that Sonic specified in the DHCP lease I got (, started returning REFUSED.

I'm on hold right now waiting for support. Is anyone else seeing DNS failures? I'm in the western part of San Francisco.
by franciagomez » Tue Mar 16, 2021 11:27 am
Same here and I am in contra costa county
by mattghali » Tue Mar 16, 2021 11:34 am
i'm guessing this is why I've been on hold waiting 20 minutes for support so far...

would be nice if sonic updated their status page.
by tzaworowski » Tue Mar 16, 2021 11:35 am
Ditto in SF, I’ve switched to a different DNS for now.
by brianmansell » Tue Mar 16, 2021 11:35 am
We have no internet in the Richmond District in San Francisco...
by amayfield » Tue Mar 16, 2021 11:55 am
Sorry about that, we were experiencing a DNS issue which resulted in a service outage for folks. It should be resolved now, please let me know if you still don't have surf.
Andrew M.
Community & Escalations Supervisor
by samatjain » Tue Mar 16, 2021 12:08 pm
https://sonicstatus.com/2021/03/16/cust ... ity-issue/ mentions it was a DNS issue, but I was getting 800ms+ ping to other external DNS resolvers.
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