I ordered Sonic internet for my new apartment on January 30th. I received my modem a few days after, but had issues with the internet. After calling tech support, they scheduled me for 2/17 for a technician to come in and take a look (2 weeks away but no worries, I still needed to move stuff in, etc.). The technician came in 2/17 and "fixed" the issue, but the connection was insanely slow (about 3mbps). No worries, I thought. I'll just upgrade! A few days later, the wi-fi stopped working. I thought maybe the new modem for Fusion2x could help fix that. Nope. Service light blinking red, and the Broadband 2 light was off. Tech support was able to get the service light back to green, but broadband 2 was still having a problem. I am scheduled with AT&T for an appointment tomorrow (2/25) and Sonic scheduled ANOTHER appointment for 3/12.
I'm getting real close to just calling the whole thing off and going with Xfinity. Wanted to give Sonic a chance after using Xfinity for so long. Pretty frustrated and disappointed with the service so far. I can imagine the tech supports reading off their script and just sitting there while putting me on hold. Internet installation should not take more than a month, and it shouldn't take more than two weeks to send a technician.
Is Sonic really worth the trouble or should I just jump back to the Xfinity ship?