We apologize for the inconvenience. Our Engineering team is still evaluating the scope of the work that needs to be done. As of 3:20pm there is still no update just yet. We will post an update when the issue is resolved and you can check this by going to sonicstatus.com. If we state that repair is completed and you are still down after that, please call our support team so we can take a look. Remember to reboot your ONT (small white box/Fiber modem) after we clear the issue if your service does not come back up automatically afterwards. We hope to have you up soon.