Ever since install, we have had intermittent issues where the router would stop communicating with the ONT/internet. We have reached out to support several times but aside from the fact that we have not been able to reach a live person while the issue is present (and due to the need of members of the household needing to have internet access due to school, we can't just leave it non-functional until we get someone live on the phone), they have not been able to find any issues when they finally respond to the ticket via email.
I have tried 3 different routers from 2 different manufacturers (2 x Netgear Nighthawk R7800 and 1 x Tp-link Archer C4000) but have still have the same issue.
Periodically (1-2x a week), the router would not be able to reach the internet through the ONT. The status lights on the ONT are green, but the "internet" light on the routers go red.
A reset of the routers alone normally resolve the issue, but every now and then the ONT would need to be powered off/on again. To date, the issue has not ever resolved itself without a reset of equipment.
To further complicate the issue, this is at my in-laws, so I'm not there to troubleshoot when the issues arise. I'm only able to get video/pictures of the status lights, and an inability to remotely connect to the routers via the Netgear and TPLink remote access apps.