Thanks.
BGW210-700 Error message “The system database is invalid.”
Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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Thanks.
Under Diagnostics/Reset, the last option "Reset device..."
You will lose any changes you have made to the configuration, but there probably isn't another solution.
You will lose any changes you have made to the configuration, but there probably isn't another solution.
My name is Brian, I am with Sonic; It looks like you have already tried factory resetting the modem from the email chain I see here on your account. That being said, we need to make a ticket with AT&T and get them to take a look at this, there might be something they can do remotely or they will need to replace the device. I have made a ticket for AT&T to look at the situation. Our team is going to call over to AT&T and get this sorted for you. Once they have finished speaking with AT&T and they will let you know what the next steps are, you should hear back within 24 hours.
Brian W
Construction Application Processor
Sonic
Construction Application Processor
Sonic
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