Fiber access down in Berkeley

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by carloscuesta » Mon Nov 09, 2020 3:05 pm
After the power outage today in Berkeley I have been unable to get online. My router is working fine. Seems like I can't get Sonic to connect. How can I fix?
by dane » Mon Nov 09, 2020 4:04 pm
carloscuesta wrote:After the power outage today in Berkeley I have been unable to get online. My router is working fine. Seems like I can't get Sonic to connect. How can I fix?
Have you had a chance to check that there is power to the optical network terminal, the small white box? You should see a green light for power, fiber, and LAN lit up on the front of the unit. If those are off, maybe it or a power supply was damaged? And if it's on, perhaps it got confused during the power cycle, try rebooting?
Dane Jasper
Sonic
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