Frequent loss of internet

[bkconsult]

We are recent and enthusiastic! Sonic fiberoptic customers, having transferred our internet and phone from comcast. We do maintain our comcast connection for TV only.
We have been continually frustrated by frequent losses of our internet connection, which is particularly troubling during business meetings and even in the middle of our presentations. Our usual internet connection is Safari though we also use Chrome at times. (we have MacBook Pro laptops that we use with the latest operating system).
Please help us solve these internet loss problems!
Thank you!

[jacob.karinen]

Sorry about the frequent disconnects you've been experiencing. Are you noticing the drops over wifi and hardwired or is it only via wireless? Checking your account on our side I don't see any stand out issues which could explain service drops. If you're only connecting via wireless please try hardwiring to see if it still drops. If it isn't then you're most likely running into wireless interference. If that's the case we can work with you to troubleshoot your wireless to get it working as stably as possible.