Hi all, current Sonic customer here getting Sonic's resold AT&T fiber service. I was checking service availability at our address (always hopefully that Sonic's own fiber might show as available) and noticed that the only option now available is AT&T's resold 1Gbps service at the same monthly pricing as what we currently have, resold fiber at 100 Mbps.
I called Sonic's customer service about the change and if we could get upgraded to the faster speed since we're paying the same rate. The service rep unfortunately said that wasn't possible due to some limitation enforced by AT&T. The only solution she could offer was to disconnect or current service and sign us up for new service, which would result in a 2-3 week lapse in having service. The rep was friendly, and I totally get that she could not do anything here.
This does feel quite disappointing though. Is there really no way to directly upgrade here? Especially with the pandemic, it's getting harder to justify paying a higher rate for a lower speed.
I called Sonic's customer service about the change and if we could get upgraded to the faster speed since we're paying the same rate. The service rep unfortunately said that wasn't possible due to some limitation enforced by AT&T. The only solution she could offer was to disconnect or current service and sign us up for new service, which would result in a 2-3 week lapse in having service. The rep was friendly, and I totally get that she could not do anything here.
This does feel quite disappointing though. Is there really no way to directly upgrade here? Especially with the pandemic, it's getting harder to justify paying a higher rate for a lower speed.