You now get a >20-30% lower price with ATT Fiber directly vs with Sonic. They also include HBO which is worth $15 per month.
The fact that Sonic had no data cap a year ago (when I signed up) was the selling point for me (It's worth $10-$20 extra) but ATT removed the data caps now. On top of that, ATT offer static IPs (a block of 5 static IPs for $15 per month) which sonic refuses to offer.
At the end of the day, I want to 'stay local' and I'd be willing to pay a few bucks extra to do that, but not 100s of dollars per year. while paying for an un-used landline. Also keep in mind that for any and all support issues (outside of billing issues with Sonic) you are just adding a middleman. So for serious troubleshooting, having a tech come out etc it's all just a support ticket you open with Sonic who then calls ATT to come out and resolve the issue. So you are adding time/complexity if any issues arise.
This whole disconnect, wait x weeks and then re-sign up thing is a really good way to kill customer loyalty.
From the 100s of other posts on this forum it's clear customers want 2 things:
1. No forced landline adding $10 per month to their internet bill
2. Prices to match/align with ATT prices (a few bucks below would make more sense given they won't include HBOMax worth $15 per month)
re#1 -- The landline requirement has been requested for many years and sounds like no change is coming.
re#2 -- They did a poor job on the legal contracting efforts with ATT which is now causing lock-in for customers to a price that can't be changed.
Side note: Customers who want VOIP can buy this unit https://www.obitalk.com/info/googlevoice
-- 1 time fee and no monthly cost.