Back at the end of may I replaced my Wifi Router with Google's Nest Wifi Mesh hardware.
Since then I have had a reoccurring problem where the WiFi connection is fine but internet connection is lost, if I turn off WiFi on device and back on everything if fine until it randomly happens again.
I've had a case open with Google since the end of May their latest idea is replacing the Nest Router.
They are also blaming Sonic as I don't have a "modem". Below is a statement stating why they think I need a "modem"
"I got your ping test. if the issue persist coordinate with your ISP since the EAPOL timeout is still happening and if you could request for a modem that would be perfect"
I've let them know that if I do searches for this issue it shows others having it also and how I've had 3 other WiFi routers that never had this issue.
If the hardware replacement doesn't work they think I should talk to Sonic about configuration changes because I have a mesh system.
Is anyone else using a Nest Wifi system and if so are you having issues?
Or does anyone have any ideas?
Thanks
Since then I have had a reoccurring problem where the WiFi connection is fine but internet connection is lost, if I turn off WiFi on device and back on everything if fine until it randomly happens again.
I've had a case open with Google since the end of May their latest idea is replacing the Nest Router.
They are also blaming Sonic as I don't have a "modem". Below is a statement stating why they think I need a "modem"
"I got your ping test. if the issue persist coordinate with your ISP since the EAPOL timeout is still happening and if you could request for a modem that would be perfect"
I've let them know that if I do searches for this issue it shows others having it also and how I've had 3 other WiFi routers that never had this issue.
If the hardware replacement doesn't work they think I should talk to Sonic about configuration changes because I have a mesh system.
Is anyone else using a Nest Wifi system and if so are you having issues?
Or does anyone have any ideas?
Thanks