SMART/RG SR515ac Gateway

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
6 posts Page 1 of 1
by dmacmil_s0nic » Tue Jun 23, 2020 2:59 pm
I have had Sonic Gigabit Fiber for quite a while and have enjoyed the speed immensely.

Like many people affected by the pandemic, I am trying to economize and would like to not pay the monthly fee for the SMART/RG SR515ac gateway.  Before signing up for Sonic fiber, I was with the authorized partner LMi.net and had purchased an RG identical to the one provided when my Sonic fiber service was installed. 

I have plugged in my RG and it is quickly recognized, all the LED's illuminated except it never has an internet connection ("No Internet, Secured").  I have tried powering off the RG, the ONT, waiting twenty minutes, all to no avail. 

Any ideas?  A setting I am missing? Sonic needs to throw a switch?  Buy a new router? 

Any advice would be appreciated.
by joeyyung911 » Tue Jun 23, 2020 5:00 pm
Try resetting the gateway. Maybe there were settings from the previous service that might've prevented a connection.
Excelsior, Sonic Fiber
by dmacmil_s0nic » Wed Jun 24, 2020 1:21 pm
Thanks. Have tried resetting two or three times, no luck.
by joeyyung911 » Wed Jun 24, 2020 1:51 pm
"it never has an internet connection"

Both wired and wireless?
Excelsior, Sonic Fiber
by dmacmil_s0nic » Wed Jun 24, 2020 4:35 pm
Correct, no internet with either wired or wireless connection.
by joeyyung911 » Wed Jun 24, 2020 8:35 pm
What's your IP scheme?
- Open Command Prompt
- Type in: ipconfig /all


See where the dead end is by...
- Open Command Prompt
- Type in: tracert www.google.com
Excelsior, Sonic Fiber
6 posts Page 1 of 1

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