Temp install

[Jr.Sanchez]

A few days ago a sonic tech came to my house to install sonic gigabit. He said that lines were already there so not much would have to be done. He then told me that he could only do a temporary install because he could not come into the house. He then gave me 2 eeros to set up in the different areas of the house. The eeros cover enough of the house for good wifi for our handheld devices but if I plug my pc ethernet cord into one of the eeros I am only getting a max of 250 down/200 up.

Is this because I do not have a RG inside the house because he cannot come inside? Also when will techs be able to enter houses again?

[spencerw]

We do not currently have a timeline for when our Installers will be able to enter homes again during installations. From what your describing, it doesn't sound like this is being caused by the new installation procedure. There are many reasons why a computer could run slower then expected speed tests however we would need more information and to troubleshoot your connection to identify the issue. If possible, try connecting a device via ethernet directly to your ONT (small white box) and see what speed you are getting. If you DM me with your username or address I would be happy to take a look.

[dane]

One of the Eero units is the main gateway - it's connected directly to the Sonic optical network terminal, the small white box that converts from fiber to Ethernet. You should see 900Mbps+ when speed testing when directly connected to that Eero.

If you plug in to the other Eero, and it is using wireless to connect to the main Eero, you can probably expect speeds in the 200-300Mbps range. It's using WiFi to connect between the Eero units, so that's the limiting factor - same as if you were just using WiFi from the device itself. You can improve on this if you'd like by connecting the Eero units together with Ethernet. Some customers will deploy a small five or eight-port switch behind the main Eero, and then a few wired Eero units connected to that switch, with wired devices connected to those Eeros. All the wired devices would be at full gigabit speed, including the satellite Eeros in that case. I've got them set up this way in my own home, with a few Eero units that are wired, some wired devices like Rokus and desktops, but also a couple non-wired Eero repeaters to fill WiFi gaps in parts of the home, yard and garage.

One other note: our no-contact installations are not temporary per se. We do not expect to re-visit the majority of the premises where we complete the installation from the outside with the resident assisting inside. At this point, we don't expect COVID no-contact restrictions for staff to be eliminated for a long time, so we want to make sure we're delivering a stable and secure connection to every home where we complete an external installation.