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Re: Gigabit Fiber in Bernal Heights

Posted: Fri May 07, 2021 8:03 pm
by aatreya
Any updates here?

Re: Gigabit Fiber in Bernal Heights

Posted: Mon May 10, 2021 9:20 am
by briancw
Hi aatreya,

I'd like to try and hunt this down for you, I see the address we have on file for this account isn't on Crescent, so if you could please direct message me the address you're looking at I can track that down. The direct message button is the wee little blue button right beneath my name. Send me that address and I will track down the specifics for you and see where we are at.

Thanks,

Re: Gigabit Fiber in Bernal Heights

Posted: Tue May 18, 2021 10:35 pm
by aatreya
Sent you a PM :)

Re: Gigabit Fiber in Bernal Heights

Posted: Thu Jul 22, 2021 10:33 pm
by aatreya
@Briancw - friendly ping on this. Sent you a PM with the service address.

Thanks!

Re: Gigabit Fiber in Bernal Heights

Posted: Fri Jul 23, 2021 10:41 am
by briancw
Hi aatreya,

I am very sorry about the delay in response there. Holy smokes. I dug a bit deeper. The address on Crescent is currently not part of our active build projects. What we should expect for that area is that now that things have gotten reinforced we need to come back through and apply to put our lines on the poles with the associated owners of said poles and get engineered in order to expand there. There isn't a solid time table on how long that process could take sadly. I know this is probably not the answer you were hoping for here. For the time being that address on Crescent is only able to get Fiber to the Node via our partnership with AT&T at up to 75mbps. Definitely keep checking in here and at https://www.sonic.com/availability for updates off and on.

Re: Gigabit Fiber in Bernal Heights

Posted: Fri Jul 23, 2021 12:37 pm
by aatreya
Brian,

Thanks for the reply and for digging into it further!

now that things have gotten reinforced we need to come back through and apply to put our lines on the poles with the associated owners of said poles and get engineered in order to expand there.

Has this process already been started on the Sonic end?

Re: Gigabit Fiber in Bernal Heights

Posted: Mon Jul 26, 2021 4:55 pm
by briancw
Hi aatreya,

You are very welcome. In the case of this neighborhood it looks like the process of reapplying for access to the poles has not begun yet. It looks like we are still working on current projects. I don't have a solid estimate on how long it could be till the next stage would begin on this section of the city unfortunately.

Re: Gigabit Fiber in Bernal Heights

Posted: Mon Jul 26, 2021 4:57 pm
by aatreya
Thanks. Let me know if I can do anything to help speed anything up. I've talked to many of my neighbors and they're itching to switch to fiber as soon as it's available.