Internet crashing every night Albany near Berkeley--on and off all the time--HELP!!!

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by Desperate@Albany » Sat Mar 21, 2020 12:55 am
For months but much worse lately Sonic goes out every night around 10 pm for hours with fiber outages every 5-10 minutes. Have contacted Sonic over and over and over and over....they claim not their problem. Is it? Or is there some massive data hog? How to know? What to do? HELP!!!
by david.c » Mon Mar 23, 2020 9:01 am
I would like to take a look at your connection to see what might be causing the issue. If you are using a wireless connection and it happens at the same time every night it might be something in your home turning on at that time causing the issue. If you could send us a an email to support@sonic.net or reply to this forums post when logged into your Sonic account we can take a closer look. Thank you!
Sonic
Community and Escalations Specialist
David C
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