Google WiFi connected directly to ONT, No Google Cloud services?
Posted: Thu Mar 19, 2020 4:42 pm
Hello! So I have a Google Wifi setup at home and the main puck is plugged directly into the ONT. One thing I did notice is that after switching from Wave cable internet and to Sonic Gigabit fiber, I couldn't do any internet speed tests within the Google Wifi app as it gives me the following error whenever I try: "Oops, there was a connection issue and your Network check was not completed."
Searching online I did find a Google support response where it said that it may be possible that there is a Double NAT somewhere that could cause issues with Google Wifi connecting to the Google Cloud servers. https://support.google.com/googlenest/t ... 1268?hl=en
I would greatly appreciate any help from other people who do have the same setup and can successfully do a speed test within the Google Wifi app (where they can see the history of speed tests over time vs it just being blank). I can do a speed test through other means no problem, but having that chart over time of the typical speeds was always nice to have to assess the connection.
Thanks!
Searching online I did find a Google support response where it said that it may be possible that there is a Double NAT somewhere that could cause issues with Google Wifi connecting to the Google Cloud servers. https://support.google.com/googlenest/t ... 1268?hl=en
I'm not entirely sure if this is the issue since the ONT is supposed to be a passive device, but somehow Google Wifi was able to connect to Google's cloud servers to do the background speed checks before Sonic, and after Sonic it's never been able to. I also can't seem to get Google Wifi to set a different DNS than the default Google ones so I'm not sure if this is related to that or not.2. Double NAT - It happens when you connected your Google wifi to an upstream 3rd party router or to a ‘modem/router’ device, a firewall from these devices are more likely blocking Cloud Services reason for it not to sync properly with the app. If yes, check out these following recommendations.
Set a DMZ on the upstream router
If possible, bridge the upstream router.
Disable the firewall and wireless of the upstream router.
I would greatly appreciate any help from other people who do have the same setup and can successfully do a speed test within the Google Wifi app (where they can see the history of speed tests over time vs it just being blank). I can do a speed test through other means no problem, but having that chart over time of the typical speeds was always nice to have to assess the connection.
Thanks!