connection speed was 49k, now 33k

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by racerlupine » Mon Mar 16, 2020 2:30 am
What's up with that?

RACER
by joeyyung911 » Mon Mar 16, 2020 3:04 pm
Thanks for providing so much information. It REALLY helps.
Excelsior, Sonic Fiber
by cmeisel » Mon Mar 16, 2020 5:59 pm
If anybody encounters connection issues, they should contact support and only if support can't help (might be your wifi, etc) then the forum might be helpful for tips and trick. And if people do report things to the forum, they should make sense. This is a useless report with no info whatsoever in it.
by spencerw » Tue Mar 17, 2020 12:19 pm
After reviewing your circuit, it does look like your connection speed has dropped. This is likely do to a physical issue with the copper line used to deliver your service. We would like to run some additional line tests so we can isolate the problem. Please DM me or contact our support team so we can work to resolve this issue.
Spencer W.
Community and Escalations Specialist
Sonic
4 posts Page 1 of 1

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