Legacy DSL support ending July 31?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
22 posts Page 3 of 3
by spencerw » Fri Jun 12, 2020 3:13 pm
radius wrote:
Yes, similar issue. Received an email- Legacy ADSL is ending- upgrade, which apparently(?) isn't available here, then got an email saying service would be extended due to the pandemic, but nothing more.

Sent an email to Sonic support seeking clarification/confirmation, which has yet to be answered, aside from the automated response.

Absolutely hate needing go to Suddenlink as an ISP, despite its basic service costing less and proposed speed being around 30x my current rate. Not in any way a power user anymore, so don't need much bandwidth, but despise Suddenlink, their practices, and being forced to pay for the privilege.

Little to no other option.

R~


I was able to find your email and I have responded to it. Please send a return email if you have any additional questions or concerns!
Spencer W.
Community and Escalations Specialist
Sonic
by dane » Fri Jun 12, 2020 3:22 pm
We emailed all Legacy DSL customers, retracting the product retirement plans.

That said, for many sites we do have upgrade options available. See connections at https://members.sonic.net/ for availability and details.
Dane Jasper
Sonic
22 posts Page 3 of 3

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