I have been using Sonic fiber at my own place for a couple of years now, and I am pretty happy with it.
Recently, I recommended one of my friend to use Sonic, and that's when the nightmare started.
They are having a great difficulty to get the Fiber installed from ATT after sign up, they missed the appointment twice in a row, and someone from sonic technical support told me that it's a mercy from ATT if they install the service for me.
Question for Sonic, if this is the type of customer service you can provide, how serious about running your business with resold ATT products?
Recently, I recommended one of my friend to use Sonic, and that's when the nightmare started.
They are having a great difficulty to get the Fiber installed from ATT after sign up, they missed the appointment twice in a row, and someone from sonic technical support told me that it's a mercy from ATT if they install the service for me.
Question for Sonic, if this is the type of customer service you can provide, how serious about running your business with resold ATT products?