Re: Fiber in San Mateo
Posted: Tue Aug 18, 2020 10:30 pm
Anyone in the 42nd Ave / Mollie Stones area have any updates with their preorders?
If the city is slowing things down then let me know so I can go complain to them. If it's just not financially feasible to build out my area then let me know so I can go door to door and get my neighbors to sign up or otherwise reset my expectations. What I don't want and didn't expect from Sonic is to take my money and then go radio silent for 6 months. That only leaves me the option of cancelling my pre-orders.CONSTRUCTION UPDATES
Get monthly construction updates and progress emails regarding the status of the network build-out in your area.
Apparently this means zero communication until the construction phase starts. It's far from ideal and I would like something (email, status page, etc) with a rough ETA or even just a 'Yes we're still working on things' would be great. I actually called in last week and talked to a Keilani in CS about cancelling my pre-orders for both my home and office pre-orders. She was very nice and when I gave her the reasoning (zero communication) she said first tried to reach another department to see if there was an update to be had and then she said she would bring it up in one of their weekly meetings. I ended up not cancelling that day. She said that engineering can take 9-12 months and so the latest to expect an update would be around February/March next year. I do see them making progress in other areas of San Mateo, including my parents house and I have an install scheduled there for 10/29. So basically if you have the patience you can wait but don't expect any updates until construction starts(despite what the website says). Otherwise go with another option. I do know that Wave (my current provider at home and work) is working on their own fiber network as well so it will get here at some point from someone, the wait just sucks.Sonic's team is reviewing all the necessary requirements needed to begin engineering in your neighborhood. After this, our teams map out the exact placement of fiber in your neighborhood. This is an exciting (but often lengthy) phase. Because of this, we will cut back on communications and will reach out when we move into the next stage of your fiber build. We appreciate your patience.
Please tell your friends, family, and neighbors to sign up too!
Thank you for your support. If you have any questions, please call 1-707-757-7368.
Correctomundo! Scheduled my installation appointment for 11/5!larns576 wrote:
If people are already activated, I assume that means the backbone and some street fiber have already been laid and they're already stringing it to people's homes: 24% up and running.
With 24% already activated, I would think yours would be ready well before mid 2021. My guess would be sometime this year.
Bravo!elbertoh wrote:Correctomundo! Scheduled my installation appointment for 11/5!larns576 wrote:
If people are already activated, I assume that means the backbone and some street fiber have already been laid and they're already stringing it to people's homes: 24% up and running.
With 24% already activated, I would think yours would be ready well before mid 2021. My guess would be sometime this year.