I'm dealing with a similar issue here in Oakland (viewtopic.php?f=10&t=17205).bjeung wrote:Any luck on this front? For the record, the address in question is 116 E 25TH AVE in San Mateo. The address on this account I'm logged into is my home address which also has a pre-order although I'm concerned that my fiber map shows Sonic stopping 2 houses away. Hope I don't have a pole issue here as well.dane wrote:I'll check with engineering.bjeung wrote:Dane or someone at Sonic,
I had a pre-order for my office in San Mateo and it was cancelled due to construction issues. Apparently there are one more poles that won't work for Sonic to deliver service. Where can I get more specifics so I can try leaning on PGE to resolve?
I reached out to the CPUC who quickly investigated, but it all points back to PG&E poles in need of updating here. PG&E gave me an email address, but no response yet.