RE: major tech support SUCCESS [was: after 3 days internet still down -- ATTN: Dane?]

[racerlupine]

I'm top posting the latest update because I want this congrat to be as prominent as my complaint from yesterday:

12/5/2019
8) Yesterday Sonic informed me that a truck roll to my location (for which I would not be billed) was scheduled for today between 12noon and 16.00. At 13.01 the tech, Cody, checked in with me. Less than an hour later my connection was restored (and half of that hour Cody spent driving around looking for parking).

As I just remarked to my boyfriend: Now THIS is why we do business with Sonic, and why we're GLAD to pay a little extra every month. In my experience outstanding service is just standard operating procedure for Sonic.

So thanks and "hats off" to Jareile, Cody, Dane, and everyone else with Sonic for taking a proactive approach to my issue and getting it fixed. BRAVO!

Thanks for your attention.

RACER

[racerlupine]

DOH! I forgot to mention what broke my connection in the first place: Apparently the ATT tech replaced the Sonic connection outside the building, but overlooked going into the building to hook me up to it. Human error -- ya gotta love it.

Thanks again everyone.

RACER