Fiber at 2713 Ridge Rd Berkeley

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
3 posts Page 1 of 1
by ayuz » Thu Nov 21, 2019 10:46 am
I 'm a new renter of this apartment and I ordered it Gigabit fiber installation online days before. And I haven't got any response yet. Actually I saw some legacy Sonic devices (router or something I don't know) on the wall inside the house, I wonder if it is possible to make it quicker to let us access the internet. really need internet for work. :)
by dane » Thu Nov 21, 2019 11:15 am
Did you get an email confirmation of your service order?

Yes, if there is an existing Sonic optical network terminal, you're likely eligible for a self-installation, and we'd just UPS out a router to you. That should occur automatically, but provisioning can check on that for you.

Best bet is likely to contact support@sonic.net and inquire about this, they can assist with making sure everything is on track.
Dane Jasper
Sonic
by ayuz » Thu Nov 21, 2019 11:22 am
Thanks for your quick reply. Yes, I received a autosent confirmation email after I ordered. I will contact support@sonic.net for self installation. Thank you.
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