Sonic.net

Hello:

I am having some smtp issues that I hope someone can help me solve.

I have an Earthlink account and used the smtp settings for Earthlink - smtpauth.earthlink.net for sending emails without a problem. I have used this setting on my trips to other countries and it has worked like a charm - never have had to change the smtp settings.

Since yesterday, I have been using sonic.net and I cannot send emails anymore. I get an error 421 cannot connect to smtp server. I spoke with Earthlink today and they have not changed anything so it is really not their issue because the only thing that has changed in my ISP - sonic.net.

By the way, if I use mail.sonic.net as my smtp, I can send emails. But I would really like to use the earthlink smtp settings and use sonic.net or whatever other ISP I happen to be using without any problems, and without having to change smtp settings.

Any advice?

I use Eudora, I have tried everything - allow authentication, Use submission port (587), all configurations of Secure sockets while sending.... nothing works.

Thanks much!

You should be configured to use port 587 with authentication enabled with SSL/TLS.

What is the exact error message you're getting?

It has been ages since I used Eudora but I recall that it had a debug log that you could enable that would show the complete transcript of the SMTP session.

Thanks for the response.

The exact message I get is: Error talking to SMTP server [421 Cannot connect to SMTP server 207.69.189.210{]

And I am configured to use port 587, with authentication allowed, and Secure Sockets when Sending is set to "If Available, STARTTLS"

Not sure of the debug log, let me have a look.

Thanks

I do have the latest debug file, in case you would like to see it

Feel free to send it to me.

Thanks for your help and advise. The problem is solved. AVAST, the anti-virus software was the problem because it was scanning both outgoing mail (SMTP) and SSL Connections. I unclicked both and now can send emails using earthlink smtp without a problem

Glad I could help.