2nd missed installation

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by obake1 » Mon Aug 05, 2019 4:00 pm
Today was suppose to be my re-scheduled install after my first one was missed last Wednesday. Again it's a no show and this time it was a 2 hour window as opposed to a 8 hour window. It seems like Sonic can't get through to AT&T either to figure out what the problem is, but this is terrible as I can't continually just keep taking a day off here and there for "scheduled" installs when they aren't being fulfilled.

This is an atrocious experience as it's been pretty much over a month since I put in for the fiber upgrade. Should I expect more missed install dates? Will an install actually even happen?
by karthik » Mon Aug 05, 2019 10:24 pm
Indeed, quite unacceptable by any common yardstick (or even the bare minimum threshold) of customer service.

Sonic: Can you comment on how many no-shows a customer needs to endure (especially given an 8-hour, 8am-4pm installation window on weekdays) before a technician actually shows up???
2 posts Page 1 of 1

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