I have Fusion, and started experiencing an issue last week. After a day and a visit from AT&T it was decided that the issue was likely a bad port in the CO and that task would happen sometime within 5 business days.
This morning the line went dead and I assumed it was the port switch. So I did not bother support. But that meant no work from home and off too the office I trudged. When I got home this evening the line was still dead so I called support. I was informed that the line was disconnected for the port switch, and but no explanation as to why it had been disconnected all day for a 15 minute task. And the real kicker; being after 5 PM they could not check with AT&T until morning; and then I would not get priority I am the queue.
WTH. This is a 15 min task, tops (believe me, I know), and I should be it have been disconnected until they were ready to start. I find it highly irresponsible of Sonic to not monitor and manage thus change. Having a partially functional line for a week was bad enough, but to be taken down for over 24 hours for a simple maintenance task is completely unacceptable. Is this a trend? Is sonic going to take corrective actions to ensure that this will not happen again?
This morning the line went dead and I assumed it was the port switch. So I did not bother support. But that meant no work from home and off too the office I trudged. When I got home this evening the line was still dead so I called support. I was informed that the line was disconnected for the port switch, and but no explanation as to why it had been disconnected all day for a 15 minute task. And the real kicker; being after 5 PM they could not check with AT&T until morning; and then I would not get priority I am the queue.
WTH. This is a 15 min task, tops (believe me, I know), and I should be it have been disconnected until they were ready to start. I find it highly irresponsible of Sonic to not monitor and manage thus change. Having a partially functional line for a week was bad enough, but to be taken down for over 24 hours for a simple maintenance task is completely unacceptable. Is this a trend? Is sonic going to take corrective actions to ensure that this will not happen again?
