- @noon on scheduled day: "AT&T still has you in queue"
- @3pm: "We'll escalate this to our AT&T specialist team and will call you back to let you know the status by 4pm" (no callback)
- @4:15pm: "Will check and call you back in 15 minutes"
- @4:25pm: get a sms "AT&T should be onsite performing your install or your order should be completed" (which is not the case)
- @4:50pm: callback with "How many times has AT&T not showed up for you thus far? We'll put in a request to reschedule with AT&T. However, there's no guarantee that they will show up the next time either"