I play Tribes: Ascend, which is very ping dependent, and for the last year (since beta), the game has run very well. I should note that Tribes servers are virtualized and that they're hosted by Internap. There are two regions I play: West and Central. The West Coast servers are located in Santa Clara and the Central servers are in Dallas. Running a ping -t shows that I ping ~9ms West and ~ 51ms Central. Two months ago the game started lagging really badly and a lot of players asked the developer (Hi-Rez Studios) to look into it. Three weeks ago they asked us to run MTR reports to the IP's while playing to see what was happening. With three weeks worth of MTR reports (game servers actually getting worse) we've still not been given a reason or resolution. They're in the middle of pushing out a new game at the moment, so I get that they're busy, which is why I was hoping a network engineer could look at a couple of my MTR's as tell me what's going on? Essentially they're all the same, but here are two from yesterday and the day before:
Consistently I have two 200ms+ ping spikes when I play West, and at least two 250ms+ spikes Central. More typically however the spikes will exceed the 300-600ms range. The game has become unplayable; with all the stuttering going on, people are shooting forward and hitting themselves in the back. Not only for me, but for everyone on my team spread out across the country. We'd like to help fix that, so if you could help me understand what those MTR's are saying, I will name my firstborn after you.
I forgot to add that net-code has not changed.
Here's an MTR with ping -t running at the same time to the West Coast IP: http://pastebin.com/qv2sy5kW
What I hear, often, is that this is bad routing; that this is somehow my/our fault. Please dispel that notion for me.
I just read on Reddit that Hi-Rez stated specifically that this is a client ISP problem. Please help me make heads or tails of this.
Just more info for you:
Two more mtr's today, with time, total number of players in the region and ping -t for the duration:
Here's a small video clip of the warping that happens: http://www.youtube.com/watch?v=oPlT6RGw ... XY&index=6
Thanks in advance for your time.