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Outage in Sunset SF? 5-10 minutes down?

Posted: Fri Jul 26, 2019 9:11 pm
by sirpedro
Internet went out around 2035-2045. Couldn't tell if it was my equipment or if Sonic was down. The WAN link on my router was cycling between up and down. Looked like a couple lights on the ONT were out.

Tried to contact support but their reply to me was they are closed and try again between 8am to 10pm.

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Re: Outage in Sunset SF? 5-10 minutes down?

Posted: Fri Jul 26, 2019 10:11 pm
by Username
Today is Sonic's 25th birthday and the company has a short day and party so no one is currently staffing phones. They will be back tomorrow at 8am.

Re: Outage in Sunset SF? 5-10 minutes down?

Posted: Fri Jul 26, 2019 10:21 pm
by steelgaze
Sonic Support will be closing early this Friday, 7/26/2019, at 5pm to celebrate our 25th birthday!

Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday, 7/27/19, to normal working hours, 8am to 10pm.

-Dan & Support


https://sonicstatus.com/