The loss in speed sounds most likely due to a loss in wireless signal and strength. Depending on what wireless channel you are on other neighboring wireless networks can slow the speed down of yours due to a competition of signal strength.
A few things would be : Have you power cycled the ONT and router lately? What wireless network are you on? 2.4ghz or 5ghz? What speeds are you getting on a wired connection?
Talking it over with our support should get this problem fixed fairly easily. You can reach them at 707-522-1000 or Sonic.com/callme
People have expectations that simply can’t be met. WiFi is slow and fairly unreliable. Your speed can vary from below 100 up and down all the way to 500+ (very rare). If you want reliable speed up and down, wire. Tv, Apple TV, Roku, fire tv all should be wired. Desktop should be wired even notebooks. At work we throttle wireless to force employees to plug in the wire so we don’t have to hear the constant whining.
As for the “insane” bill. Another entitlement comment. How is this an insane bill for the speed you get ? Just because you use WiFi only with unrealistic expectations and don’t use the phone, the value is still crazy good.
No other provider comes close not even with much slower speed. Xfinity might offer a special for a year but you have data caps, low upload, etc.
For your “insane” $73 you get:
-1 gig up and down
- no data cap
- total privacy all your date is deleted every 2 weeks
- free incoming and outgoing fax (your own number)
- free vpn service
- free Webhosting with a free Domain Name for the first year
- phone with free calls to over 65 countries (crazy)
- phone support with people who are actually technical and that you can understand (good luck finding this kind of amazing support anywhere else)
I might have forgotten something but this is all I could think of. As for the constant whining about the phone. You all get that outdated rules require sonic to offer phone service for this to be considered a utility and make it on the poles, right? Even if you don’t use the phone at home, you can always install the app on your mobile phone and make and receive call with the app (still free international calls).
If you feel the price is insane, I do agree. Sonic should definitely raise their prices !
Please people think before you post and don’t expect thing that are just not achievable. Sonic doesn’t control your hardware only their network and the hardwired Ethernet will give you the gig up and down. Other fiber provers don’t even allow you to use your own modem !
You are simply wrong. You can expect wifi speeds as slow as 100 or below. It all depends on the hardware.
You cant even expect 1gig if you plug you machine into the ONT directly. But if you do plus a new machine into the ONT and you download the speedtest app (don't use the browser version) you will consistency see 900-980 up and down.
every speed lost over wifi or hardware that won't do the full gig is all you not sonic.