It's terribly frustrating. I've been a very satisfied DSL customer for a few years, but I keep seeing on NextDoor that people within a mile or so have gigabit and I can't get an answer from Sonic if, or even when, we'll get it in our neighborhood. Why is that so hard to answer. They must have a plan for the roll-out, are they trying to hide something? Are they not planning to cover the City, what gives?
There are two answers to this:
The first is, we don't know where we can reach until it's completely engineered. On a per-block and even per-home basis, due to utility pole loading and underground utility issues, we may be unable to build. This results in uneven availability, so we can't speculate with any accuracy about when or if a specific premise can be served.
The other answer is, we don't talk about where we're building until all of that is complete and we've started construction and can take a service order from specific premises, on the day coverage is announced. If we say instead six months or a year prior, "We are building out fiber in Berkeley", our competitors will use that information against us, locking customers into long-term contracts. That's no good for us or the consumers.