$20 all other fees for a $39.95 service?

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
4 posts Page 1 of 1
by cyberstupid » Sat Jul 16, 2011 1:24 am
Description Unit Price Total
-----------------------------------------------------------------------
Invoice to email xxxxxxxxx@gmail.com 0.00 0.00
Fusion Broadband - Single Line - STI 39.95 39.95

Voice Federal Subscriber Line Charge Fee 6.50 6.50
Voice Federal Universal Service Fund Fee 1.86 1.86
Voice California Lifeline Telephone Service 0.16 0.16
Surcharge
Voice California Deaf and Disabled Telecom 0.03 0.03
Program Surcharge
Voice California High Cost Fund-B Surcharge 0.04 0.04
Voice California Teleconnect Fund Surcharge 0.01 0.01
Voice California 911 Emergency Surcharge 0.07 0.07
Fusion Phone Service - 0.00 0.00
Voice San Francisco Access Line Fee 2.82 2.82
Voice California Public Utility Commission 0.03 0.03
User Fee
Voice FCC Interstate Telecom Service Fee 0.04 0.04
Credit New Fusion Order Credit 39.95cr 39.95cr
Charge Prorate 2011-06-21 to 2011-07-20 for 37.80 37.80
Fusion Broadband - Single Line - STI

Charge Prorate 2011-06-21 to 2011-07-20 for 0.07 0.07
Fusion Voice California 911 Emergency
Surcharge
Charge Prorate 2011-06-21 to 2011-07-20 for 0.03 0.03
Fusion Voice California Deaf and Disabled
Telecom Program Surcharge
Charge Prorate 2011-06-21 to 2011-07-20 for 0.04 0.04
Fusion Voice California High Cost Fund-B
Surcharge
Charge Prorate 2011-06-21 to 2011-07-20 for 0.15 0.15
Fusion Voice California Lifeline Telephone
Service Surcharge
Charge Prorate 2011-06-21 to 2011-07-20 for 0.03 0.03
Fusion Voice California Public Utility
Commission User Fee
Charge Prorate 2011-06-21 to 2011-07-20 for 0.01 0.01
Fusion Voice California Teleconnect Fund
Surcharge
Charge Prorate 2011-06-21 to 2011-07-20 for 0.04 0.04
Fusion Voice FCC Interstate Telecom
Service Fee
Charge Prorate 2011-06-21 to 2011-07-20 for 6.15 6.15
Fusion Voice Federal Subscriber Line
Charge Fee
Charge Prorate 2011-06-21 to 2011-07-20 for 1.76 1.76
Fusion Voice Federal Universal Service
Fund Fee
Charge Prorate 2011-06-21 to 2011-07-20 for 2.67 2.67
Fusion Voice San Francisco Access Line Fee

Total: 60.31

If I don't remember wrong, I didn't see so many fees on at&t's phone service. I thought I will save some moneys switching to sonic. after my first bill. I was surprised I didn't save much as I thought. :cry:
by paulbarwick » Sat Jul 16, 2011 8:13 am
The taxes and fees for a line located in San Francisco are about $10. My first bill showed them about double, too. After that first bill they went down to what I expected. I think that if you wait until your next bill you will find that your total will be closer to the $50 that you expected to see.
by nullgoo » Sat Jul 16, 2011 8:54 am
The invoice is confusing, but basically...

For the first month, you're paying for part of the first month's (the ones with "prorate") + next month's.

For the second and subsequent months, you're paying next month's + current international bill (if any).
by thulsa_doom » Sun Jul 17, 2011 3:18 pm
If you take your original credit card charge into consideration, this makes more sense. When your account was first created, you should have been charged for one month of service, but without any of the taxes and fees. Once your service was up and running, we applied a credit back to you of that amount (the line "Credit New Fusion Order Credit 39.95cr 39.95cr" buried in there), and then added a charge for the period we actually thought you were up and running (the line "Charge Prorate 2011-06-21 to 2011-07-20 for 37.80 37.80" right below the credit). At this time we apply the taxes and fees for that first month (from June 21st to July 20th in this case).

This invoice also includes the period from July 21st to August 20th, and its taxes & fees, so you basically were charged once for Fusion back in June, then twice for taxes and once for Fusion in July. Over the course of two months you should have been hit for $100.26 if I'm running the numbers right. The first month was a couple bucks lower than normal, as it wasn't a complete month of service, so your bill next time around should come out to about $51.51 (assuming none of the taxes move around on us).
John Fitzgerald
Sonic Technical Support
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