In the process of downgrading to POTS from Fusion X2 is so frustrating:
Call CSR, they tell me not possible, then say they will simply flag it on their system to downgrade to POTS
Nothing happens for like a week or two, call back and they say oh, there must be some confusion, let me get that fixed for you.
Half a month later, oh sorry bro, we can't do that, you gotta call in and downgrade your Fusion X2 line to X1 line yourself, then you can migrate to POTS.
Really?
C'mon Sonic, your customer service used to be top notch, but you're expecting a customer to know all these little tidbits to effectuate something that only you can do?
Call CSR, they tell me not possible, then say they will simply flag it on their system to downgrade to POTS
Nothing happens for like a week or two, call back and they say oh, there must be some confusion, let me get that fixed for you.
Half a month later, oh sorry bro, we can't do that, you gotta call in and downgrade your Fusion X2 line to X1 line yourself, then you can migrate to POTS.
Really?
C'mon Sonic, your customer service used to be top notch, but you're expecting a customer to know all these little tidbits to effectuate something that only you can do?