Poor down/up rate...

[eggonlea]

I just installed the sonic.net internet two days ago. Today I found the network speed was unbelievable slow.

Could anybody help me take a look?

Summary


Broadband
1280Kbps
50Kbps

Firewall
Status
Enabled


4111N-030
Serial Number:
23121E004230

DSL Details

Modem Type: Built in modem - ADSL
DSL Line Line 1 (inner pair)
Down Up
Rate: 1280 kbs 50 kbs
Max Rate: 1628 kbs 32 kbs
Noise Margin: 6.9 dB 19.3 dB
Attenuation: 50.5 dB 35.2 dB
Output Power: 0.0 dBm 10.1 dBm

Protocol: G.DMT2 Annex A
Channel: Interleaved
DSLAM Vendor Information Country: {46336} Vendor: {IFTN} Specific: {29125 }
ATM PVC: 0/35

Rate Cap: 0 kbs
Attenuation @ 300kHz: 47.2 dB
Required Impulse Noise Protection: 0
Uncanceled Echo: 17.7 dB Suspicious - check phone filters and alarm
VCXO Frequency Offset: 0.0 ppm Ok
Final Receive Gain: 20.5 dB Ok
Excessive Impulse Noise: 0 Ok

[eggonlea]

BTW, I tried to power it off and on but nothing becomes better.

I once got at least 6M/1M two days ago. And I didn't touch anything especially the wires...

[eggonlea]

Called the support hotline. It gets a little better now - 2mbps/800kbps. Still much slower than before. But at least it doesn't drop again and again. Let me try to use it and see what would happen.

Update: still see the following warning and connection issue.
Uncanceled Echo: 21.1 dB Suspicious - check phone filters and alarm

[dane]

Update: still see the following warning and connection issue.
Uncanceled Echo: 21.1 dB Suspicious - check phone filters and alarm

Sounds like a local wiring issue, I'd guess that you will need to schedule a visit by our technician. Do ring support!

[thulsa_doom]

Update: still see the following warning and connection issue.
Uncanceled Echo: 21.1 dB Suspicious - check phone filters and alarm

Sounds like a local wiring issue, I'd guess that you will need to schedule a visit by our technician. Do ring support!

It looks like we already have a dispatch set up. At this circuit's loop length there has to be a fairly serious physical issue to cause this kind of performance. Something appears to be putting a lot of impulse noise on the line above 620kHz.