jessieandrob wrote:keilanisonic wrote:
The ACP is supposed to be a long-term program to help ensure affordable internet access. While this isn't a guarantee it'll last forever, it's not something that's expected to go away anytime soon. We have some information available here.
I still haven’t seen anyone from Sonic address the main point of this thread: the absolutely sketchy way these price increases were rolled out. The silence is telling.
The complaints about our most recent price increase and the lack of heads-up are being heard loud and clear. I would like to apologize for the appearance of the rollout and notifications to be sketchy. That was not our intent. We are reviewing how we can better inform our customers in the future. Thank you for your feedback on this.