Connectivity issues every morning in Fruitvale, Oakland

Internet access discussion, including Fusion, IP Broadband, and Gigabit Fiber!
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by asimpsonlando » Mon Jun 05, 2023 7:43 am

Since last Friday, I have been having the same issue every morning (between 6.45am and 10am) with my connection dropping. The "Optical" light on my Adtran 622v ONT turns red. Sometimes, if I restart the ONT, the connection would come back for a minute and then drop again. Has anyone else experienced the same issue? Or can someone from Sonic help troubleshoot? It is very strange since it happens every morning, and only in the morning...


by spencerw » Mon Jun 05, 2023 8:35 am
Hey Axel,
I am sorry to hear you are having trouble with intermittent connectivity in the mornings. I have sent you an email to work with you on resolving this issue, please send me a PM if you did not receive it!
Spencer W.
Community and Escalations Specialist
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